A 1-day workshop that targets customer service in today's competitive marketplace.

Key Features:

Phone Power
- Build rapport over the phone
- Dealing with telephone tag
Are You Listening?
- Attentive listening
- Analyze customer situations
Clear Communications
- Build empathy with customers
- Give precise customer feedback
Executing customer service skills and strategies
- Resolveconflicts
- Negotiate outcomes
- Ask for the Order

How to Keep
In Customer Service